Question 1

Where do you work in the country?

Accepted Answer

We work nationally.

Question 2

How many men do you have?

Accepted Answer

We have between 20-25 men at any one time but this can increase when we have larger projects on.

Question 3

What size packages are you able to undertake?

Accepted Answer

Our average size is £200k plus but we can take on up to £1m.

Question 4

What is fire door certification and why is it important?

Accepted Answer

Fire door certification confirms that fire doors have been installed by competent contractors to the correct standards, providing legal compliance and peace of mind for building control and insurance purposes. We supply, install and arrange certification of fire doors as a complete end-to-end service, ensuring every door we fit performs as intended in an emergency.

Question 5

Do you handle the certification paperwork?

Accepted Answer

Yes, we manage the full process, from supply and installation through to certification and compliance documentation. You receive installation certificates and the supporting paperwork needed for legal compliance, with the specific certification route confirmed when we scope your project.

Question 6

How long does fire door installation take?

Accepted Answer

Installation time depends on the number of doors and complexity of the project. Typically, we can install 3-4 fire doors per day on a new build with our experienced teams. We provide detailed project timelines during the quotation process and work around your operational requirements to minimise disruption.

Question 7

Can you replace existing doors with fire doors?

Accepted Answer

Yes, we frequently replace existing doors with certified fire doors. This involves ensuring the frame and surrounding structure meet fire door requirements. We assess each opening and provide recommendations for compliance, including any necessary structural modifications.

Question 8

What's included in your fire door service?

Accepted Answer

Our comprehensive service includes: site survey and specification, supply of certified fire door sets, professional installation by experienced specialist technicians, all necessary ironmongery and seals, certification and compliance documentation, and ongoing support for maintenance and inspections.

Question 9

What sectors do you work in?

Accepted Answer

We work across multiple commercial sectors including offices, hotels and hospitality, student accommodation, healthcare facilities, retail spaces, and educational institutions. Our experience spans from small office fit-outs to large-scale commercial developments.

Question 10

Can you work around our operational schedule?

Accepted Answer

Absolutely. We understand that commercial properties often need to remain operational during fit-out work. We can work evenings, weekends, or in phases to minimise disruption to your business operations. Our project managers coordinate closely with your team to ensure smooth delivery.

Question 11

What's your typical project timeline?

Accepted Answer

Project timelines vary based on scope and complexity. A typical office fit-out might take 4-8 weeks, while larger projects can take 12-16 weeks. We provide detailed project schedules during the planning phase and use proven project management techniques to ensure on-time delivery.

Question 12

How is pricing structured?

Accepted Answer

Our pricing is transparent and competitive, based on materials, labour, project complexity, and timeline requirements. We provide detailed breakdowns in our quotations so you understand exactly what you're paying for. No hidden costs or surprise charges.

Question 13

What payment terms do you offer?

Accepted Answer

Interim payments via monthly variations with 30 days maximum from the end of the month.

Question 14

Do you work with procurement systems?

Accepted Answer

Yes, we're experienced in working with various procurement systems and frameworks. Many of our main contractor partners use specific procurement procedures, and we're familiar with these processes including tender submissions and compliance requirements.

Question 15

Can you provide cost estimates for budgeting?

Accepted Answer

Absolutely. We're happy to provide preliminary cost estimates based on outline requirements to help with your budgeting process. These can be refined as your project develops and specifications become more detailed.

Question 16

Are there any additional costs I should know about?

Accepted Answer

Our quotations are comprehensive and include all standard costs. Additional costs might arise for: changes to specifications during the project, unforeseen site conditions, or additional services requested outside the original scope. We always discuss any potential additional costs before proceeding.

Question 17

What safety standards do you follow?

Accepted Answer

We follow all relevant health and safety regulations including CDM 2015, and our team holds CSCS certification. We're SSIP accredited, demonstrating our commitment to health and safety excellence. All our operatives receive regular safety training and updates.

Question 18

Do you have insurance coverage?

Accepted Answer

Yes, we maintain comprehensive insurance including Public Liability (£10M) and Employers Liability (£10M). Insurance certificates can be provided upon request, and we can add clients as interested parties where required.

Question 19

How do you manage site safety?

Accepted Answer

We conduct thorough risk assessments before starting any work, implement method statements for all activities, hold regular safety briefings with our teams, maintain detailed safety records, and ensure compliance with site-specific safety requirements.

Question 20

Do your staff have the right qualifications?

Accepted Answer

All our operatives hold relevant CSCS cards and trade qualifications. Our fire door installers are specifically certified. We invest in ongoing training to ensure our team stays current with industry standards and best practices.

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